FAQs

1. What types of products do you offer?

At Desenza, we offer a wide range of luxurious perfumes crafted from the finest ingredients. Our collection features various scents to suit every personality and occasion.

2. How can I place an order?

You can easily place an order through our website. Simply browse our collection, select your desired product, and follow the checkout process. You’ll receive a confirmation email once your order is placed.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, and digital wallets. All transactions are securely processed.

4. What is your shipping policy?

We offer shipping to [list locations]. Orders are processed within [1-3 business days] and shipping times vary based on your location. For detailed shipping information, please refer to our [Shipping Policy link].

5. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.

6. What is your return policy?

We strive for your complete satisfaction. If you’re not happy with your purchase, you can return it within [insert time frame, e.g., "30 days"] for a full refund or exchange. Please visit our [Return Policy link] for more details.

7. Do you offer gift wrapping?

Yes, we offer gift wrapping options at checkout. Make your gift extra special with our elegant packaging!

8. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us at:

• Email: info.desenza@gmail.com
• Phone: [03212798875] Our customer support team is here to help!

9. Do you offer discounts or promotions?

Stay updated on our latest discounts and promotions by subscribing to our newsletter. Follow us on social media for exclusive offers and updates!

10. Are your products cruelty-free?

Yes, at Desenza, we are committed to ethical practices and do not test our products on animals.